Roles and Responsibilities
Server Management: Setting up new servers (physical and virtual), installing operating systems (Windows Server, Linux distributions), and configuring server roles and features.
Maintenance: Performing regular updates, patching (OS, applications, firmware), and applying security fixes.
Monitoring: Continuously monitoring server performance (CPU, memory, disk I/O, network usage) to identify bottlenecks and proactively address issues.
Data Backup & Disaster Recovery: Designing, implementing, and managing backup and recovery solutions for critical data and systems.
Application Support: Installing, configuring, and maintaining various business applications. Ensuring application compatibility and smooth operation with the underlying infrastructure. Providing technical support for application-related issues to end-users.
Hardware Management: Installing, configuring, and troubleshooting hardware components (RAM, CPUs, storage drives, peripheral devices).
Automation & Scripting: Automating repetitive tasks (e.g., user provisioning, system health checks, patch deployment) using scripting languages.
Monitoring & Alerting: Setting up and managing monitoring tools to proactively identify and alert on system performance issues, outages, or security threats.
Key Skills and Qualifications
Technical Expertise: In-depth knowledge of Windows Server (Active Directory, Group Policy), Linux distributions (command-line interface, package management, shell scripting). Understanding server hardware, storage systems (SAN, NAS), and basic workstation components. Proficiency with virtualization platforms (VMware ESXi, Microsoft Hyper-V) and concepts.
Problem-Solving Skills: Excellent analytical and troubleshooting abilities to diagnose and resolve technical issues efficiently and with minimal downtime.
Organizational and Communication Skills: The ability to manage multiple tasks, maintain detailed documentation, and communicate effectively with both technical and non-technical colleagues is essential.
Proactive Approach: In a dynamic industry, an IT administrator is expected to be proactive in suggesting and implementing improvements to IT procedures and equipment.
